What is Guaranteed Exchange Price Program? - world's Best Online Store "Raavna"

Guaranteed Exchange Price (GEP) Program is a program/policy pursuant to which you get a guaranteed exchange value for your smartphone. This guaranteed exchange value can be availed as a discount on the next smartphone you purchase on Raavna.store. Check https://www.raavna.store for details.

2. What are the benefits of the Program?

The Program allows you to insure the future exchange value of your First Smartphone purchased on Raavna.store.
On purchasing the policy along with the First Smartphone, you are upfront guaranteed a future exchange value for the First Smartphone. You will get the promised exchange value as an instant discount when you exchange the First Smartphone for your next one on Raavna.store within a pre-defined duration.
For those who like to keep up with the latest smartphone trends in the market, purchasing the Policy allows you to upgrade your smartphone within a predefined duration at lower costs.
Concerns on device performance and resale value will no longer dissuade you from buying that smartphone you always wanted to try.

3. What is the participation criteria for the Guaranteed Exchange Price Program?

The Program is available only on select smartphones.
To participate in the Program, you must purchase the guaranteed exchange price policy at the time of purchase of your first smartphone which is eligible for the Program (“First Smartphone”). The Policy cannot be purchased independently.
If you buy your smartphone from another website or retail store, you will not be eligible to participate in the Guaranteed Exchange Price program.

4. Will I get Guaranteed Exchange Price on the replacement order as I had to return the original order due to issues?

Your participation in the Program will go live from the time the replacement smartphone gets delivered to you.

5. What is the criteria / requirements to avail the benefits of Guaranteed Exchange Price?

You can avail the benefits of the Guaranteed Exchange Price only after the policy period begins. Your participation in the Program will go live from the time the smartphone gets delivered to you. Upon delivery of the smartphone, you will have received an email confirmation from Raavna.store which confirms the details of the smartphone (Message centre), the IMEI number and specific duration for which the Program is available for you.
To avail the Guaranteed Exchange Price:
- at the time of purchase of your next smartphone (“Second Smartphone”), on its product details page, provide the brand, model and IMEI number of the First Smartphone (along with which you purchased the Guaranteed Exchange Price policy).
- Return the original box, charger and accessories along with your First Smartphone.
- it is recommended that the pin code of the delivery address for the Second Smartphone is the same as the pin code of delivery of the First Smartphone.
- the exchange program (currently running on Raavna.store) should also be available on delivery pin code. If the exchange program is unavailable on this pin code, you will not be eligible to avail of the benefits under the Program (even if the pin code of delivery of the First Smartphone and the Second Smartphone are the same). All terms and conditions applicable for the buyback program , to the extent not contrary to these FAQs, will apply to the exchange of your First Smartphone with your Second Smartphone.
The participation under the Program is non-transferable.
You cannot exchange the benefits under the Program with cash or Raavna coupons.
You cannot re-activate your participation under the Program once it is expired.
You can only avail yourself benefits under this Program if the First Smartphone and the Second Smartphone are ordered from the same Raavna.store account.
You cannot avail the guaranteed exchange price with respect to smartphones available on ‘Lightning Deals.’
You can choose to keep the original smartphone with you and not avail the guaranteed exchange value on purchase of the second smartphone. In this case, you will have to pay the full value of the second smartphone.
In case IMEI number is not recognized, kindly perform the following checks:
- Check if you are logged in to the same Raavna account which was used to make the purchase the first smartphone / Guaranteed Exchange Price.
- Check if you are returning the same model and entering the IMEI of the first smartphone that you purchased Guaranteed Exchange Price for.
- In case of a dual-SIM phone, try entering both the IMEIs.

6. What checks, in relation to the First Smartphone, will be performed in order to avail the guaranteed exchange price?

The delivery associate will conduct checks in relation to the following before picking up the First Smartphone from you:

The operating system of the First Smartphone isn’t rooted or modified.
The hardware specifications match that of the device claimed to be exchanged.
The First Smartphone is switching on and remains in the ‘ON’ mode for a minimum of 30 seconds without being connected to a charger.
The IMEI of the First Smartphone provided by you on Raavna.store at the time of exchange matches with the IMEI of the device you previously purchased on Raavna.store.
Phone screen and the body of the First Smartphone are not in damaged or broken condition and the First Smartphone is in working condition.
There are no cracks in the body or on the screen of the First Smartphone. The screen has to be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.
Original box and charger, headphones and accessories (as may be applicable) should be in good working condition.
Screen lock is not active (all forms of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc. need to be deactivated).
The original box should not hold any tears or dents, and the original charger and accessories should be in working condition, without anybody damages or missing parts.
In case of Apple iPhones, the iCloud account should be unlocked from the phone. In case of Android phones, Google account should be unlocked/signed out from the phone.

In case you fail to provide the First Smartphone, box, charger or other accessories or if such product(s) do not meet the conditions specified above, the pickup of the device and delivery of the Second Smartphone will be canceled. In such case, you will not be entitled to avail of the benefits under the Program.

Please note that an online quality check and automated checks at the point of pick-up may be conducted and no test will be skipped.

If the First Smartphone satisfies all the checks stated above, only then will you be eligible to avail the guaranteed exchange price. If any or all of the quality checks stated above are not satisfied, the transaction may be canceled.

7. Will I be charged a pick-up fee for exchanging the First Smartphone purchased under the Program?

Yes, you could be charged a pick-up fee when you place the exchange order for the Second Smartphone. To know more details in relation to the pick-up fee, click here.

8. What happens if the sale price of the Second Smartphone is lower than the guaranteed exchange value?

If the sale price of the Second Smartphone is lower than the guaranteed exchange value, you can only avail of such value up to the amount of the sale price of the Second Smartphone. You cannot use any remaining balance of the guaranteed exchange value in your subsequent purchases.

9. What happens if the regular exchange price is higher than the guaranteed exchange value?

You will receive a value that is higher.

10. What is the Guaranteed Exchange Price window to avail its benefits? Where can I find the same?

Upon delivery of the smartphone, you will have received an email confirmation (Message center) from Raavna.store which confirms the details of the smartphone, the IMEI number and specific duration for which the Program is available for you.

11. I do not want to participate in the Program anymore. How do I cancel my participation?

You can cancel your participation in the Program before the shipment of the First Smartphone along with which, you purchased the Policy. Login to your account and find the cancel option on the relevant order under the “Your Orders” tab to cancel the Policy and your participation under the Program. You cannot cancel your participation once the First Smartphone has been shipped.

12. Who is funding the guaranteed exchange value under the Program? Why do I see a different exchange value at different pin codes?

The guaranteed exchange value under the Program is being funded by the seller of the Policy, to the total exclusion of Raavna. In addition to this guaranteed exchange value, certain brands and/or sellers may provide additional discount. The offer may vary depending on the brand and model selected, your delivery location and availability of the offer by the buyback partner at the time of placing the order.

Terms and Conditions

These Guaranteed Exchange Price terms and conditions (“T&Cs”):
1. apply to your participation under the Guaranteed Exchange Price Program (“Program”);
2. are in addition to the Raavna.store Conditions of Use and Sale and Privacy Notice to which you agree by using Raavna.store;
3. hereby incorporate the FAQs governing the Program, which will be read as part and parcel of these T&Cs and will govern your participation under the Program.
Capitalized terms used but not defined under these T&Cs have the same meaning as prescribed to them under the FAQs.
The redemption of the guaranteed exchange price under this Program is subject to the quantity restrictions indicated against certain smartphones on Raavna.store. If there is a quantity restriction on the purchase of the new smartphone, and the customer has already purchased the units thereby exhausting the quantity restriction (without availing the benefits under the Program), the guaranteed exchange price cannot be redeemable against the excess quantity.
Raavna reserves the right to withdraw / alter / modify / change or vary all or any of these T&Cs and/or the Program at any time without any prior notice and without any liability.
By participating in this Program, you will be deemed to have accepted these T&Cs and expressly agree that Raavna or any of its affiliates will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with this Program.
No person is bound in any way to participate in this Program. Any participation is voluntary.
These T&Cs are governed by the laws of India and the courts at Bangalore will have exclusive jurisdiction over any matters / disputes in relation to these T&Cs and/or the Program (including any aspect of your participation under the Program).
By participating in the Program, you hereby confirm that:
1. all the data in the First Smartphone (if any and wherever applicable) will be erased before being exchanged under the Program; and
2. in spite of erasing the data manually/electronically, if any data still accessible due to any reason, Raavna or its affiliates, and any other person involved in the administration of the Program will not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.
You understand that the Second Smartphone delivery and the First Smartphone pickup will happen simultaneously (hand in hand) and you will keep the First Smartphone ready to be given. In the event you refuse to provide the First Smartphone at the time of delivery, you agree that the transaction may be cancelled.
Once the First Smartphone is sent for exchange under the Program, under no circumstance can the First Smartphone be returned back to you. In the event you return the Second Smartphone purchased under the Offer, the First Smartphone will not be returned to you and you will not be entitled to avail the benefits of the Program again (i.e. the guaranteed exchange value will not be provided to you again for subsequent purchases).