Undeliverable Packages

A package may be undeliverable if:

• The package is damaged in transit.
• Delivery is refused by the recipient.
• The address given is incorrect. Always check your address before placing an order.
• Nobody is available to accept the delivery after multiple attempts.
• Due to local and regional lock-downs, our ability to deliver packages is impacted in affected areas. To help prevent the spread of Covid19, we work with local authorities to ensure that we have necessary clearances and passes while adding in more cities to resume services gradually.

All undeliverable packages are returned to us and we issue a full refund (if the payment has already been made).

Our courier partners cannot retrieve and deliver an undeliverable package, even if it is at a local courier station. If you still wish to purchase the item, place a new order.

Occasionally, packages are returned to us as undeliverable.

A package may be undeliverable if:

• The package is damaged in transit.
• Delivery is refused by the recipient.
• The address given is incorrect. Always check your address before placing an order.
• Nobody is available to accept the delivery after multiple attempts.
• Due to local and regional lock-downs, our ability to deliver packages is impacted in affected areas. To help prevent the spread of Covid19, we work with local authorities to ensure that we have necessary clearances and passes while adding in more cities to resume services gradually.

All undeliverable packages are returned to us and we issue a full refund (if the payment has already been made).

Our courier partners cannot retrieve and deliver an undeliverable package, even if it is at a local courier station. If you still wish to purchase the item, place a new order.