Exchange Offer – Placing an Order

 

For any product which is a part of the Exchange Offer program, an option to purchase “With Exchange” will be displayed on the product detail page.

To place an order with the exchange:

1. Select the With Exchange option.
2. To confirm that the product is eligible for exchange at your delivery location, ensure that the pin code entered in the Deliver to the field is for the desired location for delivery of the new product (and pickup of the used product).
3. In the Please select the product for exchange section, follow the instructions provided on the page to enter the details pertaining to the used product that you wish to exchange:
   • All used products acceptable under the Exchange Offer (corresponding to the selected new product) will be displayed as options.
   • For used Refrigerators, Washing Machines, ACs, TVs, Laptops, and Tablets, you will need to select the type of the product, its physical and working condition, etc. (See the table below for further details).
   • For used mobile phones, you will need to share the IMEI number, brand name and the model of the device. (See the table below).

   Category	Input Field 1	Input Field 2	Input Field 3
   Mobile	Select IMEI	Select Brand	Select Model
   Tablet	Select Brand	Select Model	Select Condition
   TV	Select Brand	Select Type	Select Size
   Laptop	Select Brand	Select Processor	Select Condition
   Washing Machine	Select Type	Select Physical Condition	Select Working Condition
   AC	Select Type	Select Brand	Select Working Condition
   Refrigerator	Select Type	Select Physical Condition	Select Working Condition

   Note: Ensure that you share the correct details of the used product to be exchanged as these details will be validated at the time of delivery of the new product. If the details do not match, delivery of the new product will be suspended and the order will be canceled.

4. Once you have shared the required details, an “Exchange Offer applied” message will be displayed in green, and the Buy Now with Exchange button will be activated. You will now be able to buy the product at the Exchange Offer price. (The Exchange Offer price will be displayed as the “You Pay” amount on the product detail page.)
5. Click Buy Now with Exchange to proceed with the purchase at the Exchange Offer price.
6. Choose your delivery options and payment method, review your order details and click the Place Your Order and Pay button to complete payment and place your Exchange Offer order.

After you successfully place an Exchange Offer order, a confirmation email will be sent to you with details of the order and the applicable terms and conditions.

Note:

• When buying a product with the Exchange Offer, if you abandon the order placement process or leave it unfinished, you may need to restart from the beginning, as the product will not be saved in your cart.
• To buy the product without exchange, select the Without Exchange option on the product detail page and proceed to place the order as you would for any other order on Raavna.store.
• At the time of exchange order pickup, the Raavna Delivery Associate (DA) will be wearing personal protection equipment, including a mask, disposable hand gloves and shoe covers. To verify the working condition of the used product and to conduct the end-to-end verification process, the DA will, in addition to wearing protective equipment, sanitize their hands (as well as the used product). Customers are requested to maintain a minimum 2-meter distance during such verification process. The delivery of the new product will be completed once the DA successfully completes the verification and collects the used product from the customer’s premises.